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What Our Legal Terms Mean for You

The rules on this page set out what you agree to when you open an account with 222 bd, how we handle your data, and what applies to deposits via bKash, Nagad, and Rocket.

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222 bd What Our Legal Terms Mean for You
REACH OUR TEAM

Contact Us About Legal or Account Questions

If any part of our terms raises a question — whether it is about your wallet activity, account status, or eligibility in your region — reach out directly. Our support team handles legal queries the same way they handle payment issues: you raise it, we look at it, and we respond with the actual answer rather than a form reply. Use the channel that works for your device.

Live Chat Open the chat window from the lobby. Fastest path for account and wallet questions.
Email Support Send your query with your registered account details and we respond with a written record.
Help Centre Check our help articles for terms breakdowns, wallet steps, and account eligibility flags.
HOW WE PROTECT YOU

Security, Data, and Account Safeguards

Your account data is not shared with third parties outside what is required to process your bKash, Nagad, or Rocket transactions. We hold session data only for as long as your account is active or as required under applicable law. You can request a copy of your data or ask us to correct inaccurate records — send that request via email with your account reference and we action it directly.

Data Retention

We keep account and wallet records for the period required under applicable law, then delete or anonymise them on schedule.

Cookie Use

Cookies track your session and device preferences only. No third-party ad profiling without your consent through account settings.

Account Security

Your login is protected by OTP verification on each new device. Report any access you did not authorise immediately via live chat.

Data Requests

Email us with your account ID to request access, correction, or deletion of your personal data — we respond with confirmation.

Common Legal and Account Questions

These are the questions our team sees most often about terms, data, and eligibility. If your question is not here, live chat gets you a direct answer faster than any article.

No. We do not assess local law on your behalf. You are responsible for confirming that accessing this platform is permitted under the laws of your region before opening an account.

We retain records for the period required under applicable law. After that window closes, data is deleted or anonymised. Email us with your account ID to ask about your specific retention timeline.

Yes. Send your request by email, include your registered account details, and we will confirm receipt and provide your data within the timeframe required by applicable law.

All deposits — including those via bKash, Nagad, or Rocket — are governed by your account terms. Wallet verification is a required step, not optional, and applies to every mobile wallet payment.

We post updates in your account notification centre. Continuing to use your account after a change is posted counts as acceptance of the updated terms.

Contact live chat immediately. Our team can flag and review your account session log. For a written record of the issue, follow up via email with your account reference number.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.